(USA) Asset Protection Operations Coach

Position Summary

Drives sales by ensuring effective merchandise presentation, leads and develops teams, manages and supports customer service initiatives, and ensures compliance with policies and procedures.

What you'll do...

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up displays, secures fragile and high-shrinkage merchandise, and tours stores to provide feedback.
• Trains and develops teams by hiring, training, and mentoring associates, setting clear expectations, providing associate recognition, and communicating business objectives.
• Manages and supports customer service initiatives such as store of the community and community outreach programs, resolving customer needs, complaints, and issues, and implementing action plans to correct deficiencies.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and providing process improvement leadership.
• Controls unexplained loss of merchandise, improves profitability, identifies performance goals and objectives, measures adherence to loss prevention policies, and communicates business objectives to teams.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities, conducts investigations, writes case reports, and provides court room testimony.
• Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends, and providing training on accident prevention techniques.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, identifying training needs, developing and delivering training, and ensuring proper policies and procedures are followed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed, processing claims, and providing direction for claims or receiving issues.
• Maintains necessary documentation and reporting, coordinates job-related activities, and supports plans and initiatives to meet customer and business needs.
• Respects individuals, builds high-performing teams, embraces differences, and acts with integrity, ensuring compliance with company policies and procedures and supporting the Walmart values.
• Serves customers and members by making decisions based on data insights and analysis, balancing short and long-term priorities, and considering various stakeholders when making plans.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses, and regional pay zone (RPZ) and complex structure differentials as applicable.

Benefits

Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Qualifications

• Completion of 2 years of college or 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.