US-Patient Access Assoc I

About the role

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. As a Patient Access Representative, you will be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Requirements

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Able to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.

Qualifications

• No healthcare background required. Training provided.
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Skills

• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Benefits

For this US-based position, the base pay range is $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Pay

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Schedule

Individual schedules are determined by role, level, location, job-related skills, experience, and relevant education or training.