Patient Access Asso Level I

Position Summary

The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality & Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system.

Principal Duties and Job Responsibilities

• Performs patient pre-registration, registration, general admissions, and financial assistance processing.
• Knowledgeable of state and federal government funding programs such as Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers.
• Verifies insurance information through payor contact via telephone, online resources, or electronic verification system.
• Identifies and obtains payor authorizations, pre-certifications, and/or referrals.
• Communicates to service line partners of situations where rescheduling is necessary due to lack of authorization and/or limited benefits.
• Identifies all patient financial responsibilities, calculates estimates, collects all payments due, including current estimated liabilities, outstanding balances and self-pay deposits, posts payment transactions in the system and performs daily reconciliation.
• Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime.

Qualifications

• High school diploma or equivalent required.
• 0-1 year experience in Healthcare registration or relevant customer service environment required.
• Previous experience in a physicians' office or hospital setting is preferred.
• Healthcare Financial Management Association - HFMA (CRCR) Certified Revenue Cycle Representative certification required within 120 days of hire or transfer.
• Bilingual preferred.

About Us

• Total Rewards at AtlantiCare: We believe in supporting the whole person. Our market-competitive total rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members.
• We offer a comprehensive suite of benefits and resources, including: generous paid time off (PTO), medical, prescription drug, dental & vision insurance, retirement plans with employer contributions, short-term & long-term disability coverage, life & accidental death & dismemberment insurance, tuition reimbursement to support your educational goals, flexible spending accounts (FSAs) for healthcare and dependent care, wellness programs to help you thrive, and voluntary benefits, including pet insurance.
• We value your well-being and invest in your future.

Total Rewards

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Pay Transparency

To support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions. AtlantiCare is an Equal Opportunity Employer.