Patient Access Rep I

Additional Preferred Requirements

FT Role for Alton Memorial
6 AM - 6:30 Pm Weekdays
1 rotating weekend every three weeks

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions.

Role Purpose

The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards.

Responsibilities

• Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone.
• This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI).
• Facilitates all components of the patients' entrance into any BJC facility.
• Registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems.
• Validates that the order is complete, signed by the ordering provider, and the correct test is ordered.
• The attention to detail is essential to ensure accurate patient records.
• Provides the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
• Complies with complex regulatory guidelines, understands, articulates and enforces hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.

Minimum Requirements

• Education: High School Diploma or GED
• Experience: No Experience
• Licenses & Certifications: CHAA

Benefits And Legal Statement

BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Annual 4% BJC Automatic Retirement Contribution
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance

To Learn More, Go To Our Benefits Summary.
Not all benefits apply to all jobs

Equal Opportunity Employer