Patient Access Rep I

Job Overview

The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.

Qualifications

• High School Diploma required
• Customer Service Experience preferred
• Patient Access Experience preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Scheduling Requirements

Full Time - Day

Essential Functions

• Clearly review and communicate all forms and obtain required signatures for services provided
• Ensures accuracy and thoroughness in collecting and documentation of the patient demographic and insurance information, and utilizes the technology available to complete the registration
• Participates in creating a positive environment for patient and colleague satisfaction
• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Mets and exceeds department goals including accuracy, point of service collections and productivity
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provides back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
• Makes customer needs a priority
• Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Utilize AIDET: Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name
• Explain what you are doing, this will help to put the patient at ease
• Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

Benefits

Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. Paid Time Off (PTO)Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!