Patient Access Rep I

About the role

The Patient Access Rep is responsible for all aspects of the patient registration process, including verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders, scanning important documents, and entering patient information into the electronic health record. They also explain and collect co-payments, deposits, and outstanding balances, and perform transactions securely. Additionally, they greet patients and families, answer questions, and ensure patients arrive at the appropriate service area at the right time.

Responsibilities

• Verify patient identity and select the correct patient record
• Review schedules and physician orders to register the patient for the appropriate service
• Scan and verify important documents such as insurance cards, ID’s, Living Wills, and POAs
• Enter patient demographic and insurance information into the electronic health record
• Explain and complete complex regulatory and compliance documents
• Adhere to all applicable privacy and compliance standards
• Collect co-payments, deposits, and outstanding balances
• Perform transactions securely
• Greet patients and families, answer questions, and ensure patients arrive at the appropriate service area at the right time
• May perform scheduling, pre-admission, and discharge duties
• Provide supervision and patient information updates to families in waiting rooms

Requirements

• High School Diploma or Equivalent
• Customer Service OR Data Entry experience of 2 years
• Demonstrated proficiency in computer keyboarding skills
• Knowledge of third party payers, ICD-9/CPT coding, and medical terminology (preferred)
• Interpersonal skills
• Proper grammar, spelling, and punctuation

Qualifications

• Associate's or Bachelor's degree can be considered in lieu of two years of experience
• Extensive training provided for entry-level candidates and opportunities for advancement provided

Skills

• Computer literacy
• Medical terminology knowledge
• Customer service skills
• Keyboarding proficiency

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility, and Surrogacy Reimbursement
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance
• Student Debt Pay Down
• Pet Insurance
• Legal Resources Plan

Pay

Details TBD

Schedule

Third (Nights) Shift