Patient Access Rep I

Additional Preferred Requirements: Every Saturday and Sunday, 24 hours

About the Role

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri, providing $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance to ensure medical care regardless of ability to pay. BJC also contributes to research, emergency preparedness, regional health care safety net services, health literacy, community outreach, and regional economic development.

Patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital, St. Louis Children’s Hospital, and the Washington University School of Medicine.

Responsibilities

• Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and responding appropriately.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer, or by phone.
• Ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs.
• Maintain the integrity of the patients' clinical, financial, and billing records by correctly selecting the precise Master Patient Index (MPI).
• Facilitate all components of the patients' entrance into any BJC facility, representing BJC with the highest standard of customer service and compassion.
• Perform duties consistent with BJC’s mission, vision, values, and service standards.
• Accurately collect demographics and insurance information, perform benefit verification, and point-of-service collection.
• Maintain knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.

Requirements

• High level of emotional intelligence and professionalism.
• Ability to make a personal connection with patients.
• Friendly demeanor and exceptional attention to detail.