Patient Access Asso Level I

Position Summary

The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality & Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system.

Principal Duties And Job Responsibilities

• Responsible for the patient pre-registration, registration, general admissions, and financial assistance processing.
• Knows state and federal government funding programs like Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers.
• Verifies insurance information through payor contact via telephone, online resources, or electronic verification system.
• Identifies and obtains payor authorizations, pre-certifications, and/or referrals.
• Communicates to service line partners about situations requiring rescheduling due to lack of authorization and/or limited benefits.
• Notifies payers of patient admissions to the facility and identifies all patient financial responsibilities.
• Collects payments, documents attempts for collections, and escalates complex liability calculations to Financial Counselors.
• Documents pertinent activity on the patient account via notes.
• Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime.

Qualifications

• High school diploma or equivalent required.
• 0-1 year experience in Healthcare registration or relevant customer service environment required.
• Previous experience in a physicians' office or hospital setting is preferred.
• Certified Revenue Cycle Representative (CRCR) certification required within 120 days of hire or transfer.
• Knowledge of general computer and data entry functions required.
• Excellent communication, customer service, organizational, and analytical skills required.
• Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
• Reliable means of transportation.
• Bilingual preferred.

About Us

Total Rewards at AtlantiCare Benefits At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.