US Military and Veteran Senior Data Center Technician

About the role

This is a 24/7/365 position on-site and includes day/night shift, weekend and holiday work with occasional travel based on business requirements. The role will require consent to the processing of biometric data for identity verification and access control.

Responsibilities

Key Responsibilities include Datacenter Services Operations, Technical Support and Trouble Shooting, Safety and Compliance, Continuous Improvement, Collaboration, Vendor Relations, and Leadership.

• Datacenter Services Operations: Identifies opportunities for other team members to work with servers and server components, guides and coaches less experienced technicians on best practices for power distribution units and replacement hardware.
• Technical Support and Trouble Shooting: Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs).
• Safety and Compliance: Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• Continuous Improvement: Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes, identifies repeating problems or trends, escalating issues to senior peers and/or external experts.
• Collaboration, Vendor Relations, and Leadership: Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.

Requirements

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to work alone and as part of a team.
• Must be able to lift up to 50 lbs.
• Able to climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Shift schedule that rotates, including nights, weekends, and holidays.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
• Good computer skills.
• Able to stand and walk for extended periods of time.
• Able to work 10-12 hour shifts.

Qualifications

• 2-year or 4-year degree or relevant work experience.
• 2 Years of Data Center Experience; 1 year of development.
• Linux administration knowledge/Ability to run Linux commands.
• Data center networking knowledge.
• Experience in Data Center Infrastructure projects.
• 1 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
• 1 year+ experience in Cooling and Electrical systems concepts inside the data center.
• Experience in repairing and working on Oracle servers is nice to have but not required.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: Flexible Vacation, Accrued Vacation, 11 paid holidays.
• Paid sick leave: 72 hours of paid sick leave upon date of hire.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner and pet insurance.

Pay

Hiring Range in USD from $27.64 - $56.83 per hour; from: $57,500 - $118,200 per year.

Schedule

Shift schedule that rotates, including nights, weekends, and holidays. Able to work 10-12 hour shifts.