US Military and Veteran Senior Data Center Technician

About the role

This is a 24/7/365 on-site position that includes day/night shifts, weekend and holiday work, and occasional travel based on business requirements. The role requires consent to the processing of biometric data for identity verification and access control.

Responsibilities

• Identify opportunities for team members to replace or upgrade server components and maintain hardware for efficient performance throughout its lifecycle.
• Guide and mentor less experienced technicians on best practices for power distribution units, hardware replacement, and troubleshooting without disrupting critical infrastructure.
• Validate cabling, network environment builds, and connectivity to ensure devices are connected and error-free.
• Monitor and assign work in a ticketing environment, mentoring technicians or implementing technical solutions to meet Service Level Agreements (SLAs).
• Escalate trends, document resolutions, and troubleshoot system issues within assigned tickets.
• Oversee adherence to Standard Operating Procedures (SOPs) and Maintenance Operation Protocols (MOPs) to ensure compliance with site rules, colocation vendor rules, and customer site requirements.
• Uphold security procedures, conduct functional testing, and ensure compliance with health and safety guidelines, including the use of personal protective equipment.
• Train advanced fix and repair techniques aligned with corporate objectives and Data Center Change Control processes.
• Identify repeating problems or trends, escalate issues to senior peers or external experts, and engage the global team on local issues.
• Collaborate with project teams and colocation partners to test and validate electrical/mechanical systems and coordinate site utility requirements.
• Act as a technical liaison for technical and non-technical teams, providing subject matter expertise to resolve resiliency, reliability, and availability risks.
• Ensure contractors and vendors deliver quality services and meet SLAs.
• Complete complex tasks with limited instructions and provide guidance to team members on shifting priorities.
• Develop and share procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team.
• Collect and review data to troubleshoot complex errors.
• Recommend and implement improvements to enhance the efficiency of processes, protocols, and workflows.

Requirements

• Knowledge of server, storage, and network hardware systems and components.
• Excellent time management and organizational skills with a detail-oriented approach.
• Ability to work both independently and as part of a team.
• Strong interest in learning new data center concepts and technologies.
• Dependable, trustworthy, and able to lift up to 50 lbs.
• Able to climb a 9 ft ladder and stand or walk for extended periods.
• Strong verbal and written communication skills.
• Rotating shift schedule, including nights, weekends, and holidays.
• Familiarity with IT hardware concepts (RAID, Linux/Unix, CLI, etc.).
• Good computer skills and experience with mainstream ticketing systems (a plus).
• Willingness to travel as required.
• Client experience is preferred.

Preferred Qualifications

• 2-year or 4-year degree or relevant work experience.
• 2 years of data center experience; 1 year of development experience.
• Linux administration knowledge and ability to run Linux commands.
• Data center networking knowledge.
• Experience in data center infrastructure projects.
• 1+ year of experience in structured cabling (copper/fiber) and cable testing.
• 1+ year of experience with cooling and electrical systems concepts in data centers.
• Experience repairing or working on Oracle servers (nice to have).

Visa sponsorship is not available for this role.

Pay

Hiring range in USD from $27.64 - $56.83 per hour; from $57,500 - $118,200 per year.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Flexible vacation for salaried employees (13 days annually for the first three years, 18 days annually thereafter).
• 11 paid holidays.
• 72 hours of paid sick leave upon hire, refreshing annually with a maximum cap of 112 hours.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits, including auto, homeowner, and pet insurance.

Schedule

• 10-12 hour shifts on a rotating schedule, including nights, weekends, and holidays.
• Occasional travel based on business requirements.