US Military and Veteran Senior Data Center Support Services Technician

This is a 24/7/365 on-site position that includes day/night shifts, weekend and holiday work, and occasional travel based on business requirements. Biometric data processing for identity verification and access control is required.

About the role

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checks network environment build and connectivity. Monitors and assigns work in a ticketing environment, mentoring less experienced technicians or implementing technical solutions. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

• Datacenter Services Operations – Break/Fix and Hardware Maintenance:
  • Identifies opportunities for team members to work with servers and server components to ensure efficient performance throughout their lifecycle.
  • Guides and coaches less experienced technicians on best practices for power distribution units, replacement hardware, and troubleshooting without disturbing critical infrastructure.
• Datacenter Services Operations – Network Configuration, Installation, and Augmentation:
  • Instructs less experienced technicians on best practices for implementing network communications and solutions, signing off on client configurations.
  • Validates cabling, checks network environment build and connectivity, and verifies devices are connected and error-free.
• Technical Support and Troubleshooting:
  • Monitors and assigns work in a ticketing environment, mentoring less experienced technicians or implementing technical solutions within SLAs.
  • Identifies and escalates trends, documents steps or resolutions for maintaining environments.
• Safety and Compliance:
  • Oversees adherence to Standard Operating Procedures (SOPs) and Maintenance Operation Protocols (MOPs).
  • Ensures compliance with health and safety guidelines, including personal protective equipment and site-specific regulations.
  • Conducts functional testing of security procedures in alignment with local regulations.
• Continuous Improvement:
  • Trains advanced fix and repair techniques aligned with corporate objectives and adheres to SOPs/MOPs for Data Center Change Control.
  • Identifies repeating problems or trends, escalates issues, and engages global teams about local concerns.
• Collaboration, Vendor Relations, and Leadership:
  • Leads collaboration with project teams and colocation partners to test and validate electrical/mechanical systems.
  • Ensures contractors and vendors deliver quality services and meet SLAs.
  • Contributes to quality assurance through process creation and training of less experienced peers.
• Planning & Execution:
  • Completes complex or ambiguous tasks with limited instructions and provides guidance on shifting priorities.
• Problem Solving:
  • Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point.
  • Collects and reviews data to troubleshoot complex errors.
• Continuous Learning and Improvement:
  • Actively seeks to build knowledge, learn new skills, and stay current with industry trends.
  • Recommends and implements improvements to enhance efficiency and effectiveness of processes and workflows.

Requirements

• Knowledge of server, storage, and network hardware systems and components.
• Excellent time management and organizational skills; detail-oriented.
• Strong team player with a strong interest in learning new data center concepts and technology.
• Dependable, trustworthy, and able to work independently or as part of a team.
• Physical ability to lift up to 50 lbs and climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Rotating shift schedule, including nights, weekends, and holidays.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
• Good computer skills; experience with mainstream ticketing systems is a plus.
• Able to stand and walk for extended periods and work 10-12 hour shifts.
• Willingness to travel as required; client experience is preferred.

Qualifications

• Minimum:
  • 5 years of experience in client-facing, direct customer support, data center, or related field, or
  • High School Diploma/GED or equivalent and 4 years of experience in client-facing, direct customer support, data center, or related field, or
  • Associate Degree in Computer Science, Information Technology, Data Center Operations, or related field and 3 years of experience in client-facing, direct customer support, data center, or related field.
• Preferred:
  • 3 years of experience in hyperscale cloud environments.
  • Data Center or Cloud Industry Certifications.
• Additional Skills:
  • Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on complex projects.
  • Incident Management and Response: Demonstrated ability to respond to and resolve incidents quickly to maintain business continuity.
  • Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across teams and regions to achieve shared business goals.
  • IT Infrastructure/Server Troubleshooting Experience: 3 years of experience in IT infrastructure, data center services, or server administration.

Visa sponsorship is not available for this role.

Pay

Hiring range in USD: $27.64 - $56.83 per hour; $57,500 - $118,200 per year. Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D; supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off:
  • Flexible Vacation for salaried employees (13 days annually for first three years, 18 days annually thereafter; accrual prorated for part-time).
  • 11 paid holidays.
  • 72 hours of paid sick leave upon hire, refreshing annually with a maximum cap of 112 hours.
• Paid parental leave and adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits including auto, homeowner, and pet insurance.