In-Service Support Technician

Job Summary

The In-Service Support Network Technician provides help desk support, onboard technical assistance, and sustainment services for Navy network systems. This role ensures fleet users receive responsive troubleshooting and continued operational support.

Responsibilities and Duties

• Provide network help desk services and technical troubleshooting support
• Conduct onboard technical assists for Navy platforms as required
• Resolve system issues related to software, hardware, and connectivity
• Maintain support documentation and track resolution activities

Qualifications and Skills

• (Required) Minimum of three (3) years’ experience providing network help desk support, including onboard tech assists
• (Desired) Experience with Linux, Windows, VMWare, Ansible, Cisco. Familiarity with Trellix, Aruba, cloud environments. Experience using CMPro and JIRA for ticketing and configuration tracking.

Benefits and Perks

• Medical Plans administered through United HealthCare
• Vision and Dental Plan Benefits
• 401(k) Tax-Deferred Retirement Plan
• Accidental Death and Dismemberment Insurance
• Dependent / Medical Care Flexible Spending Account
• Direct Deposit
• Health and Welfare Medical
• Holiday Leave
• Industry Competitive Salaries
• Life Insurance (basic and supplemental)
• Paid Time Off / Annual Comprehensive Personal Leave
• Performance / Award Bonuses
• Professional Development Coursework
• Technical Training
• Tuition Assistance Program
• TotalChoice™ Voluntary Benefits
• STF Cares / Paid Time Off to Volunteer

Equal Opportunity Employer

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities