Support Services Technician

About the role

The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Brookings Main Campus primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for. SDState is the state’s largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a dynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities. This position is located in Brookings, SD. Must be authorized to work in the U.S. Sponsorship is not available for this position.

Responsibilities

• Provide technical support for faculty, staff, and students.
• Service desktop and laptop Mac and Windows based computers.
• Provide a wide variety of computer, client, and network support to ensure effective installations, maintenance, and troubleshooting of computer hardware and software.

Requirements

• Knowledge of a wide variety of computer software, hardware, telephony and peripherals.
• Knowledge of University IT Security standards and ability to incorporate that knowledge in the support process.
• Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced.
• In‑depth hardware and software troubleshooting.
• Installing operating systems and software.
• Familiarity with industry standards such as ITIL (information technology infrastructure library) and ITSM (information technology service management).
• Valid driver’s license or ability to obtain one within 30 days of hire.

Skills

• Diagnose and resolve workstation, laptop and network problems.
• Operate a variety of software applications.
• Establish effective working relationships.
• Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors.
• Work both independently and as part of a team.
• Identify areas for professional growth and learn new skills.

Benefits

• Medical, dental, and flexible benefits.
• Retirement plans with 6% matching.
• Compensation packages.
• Eleven paid holidays.
• Ten hours of annual leave each month.
• 9.34 hours of sick leave each month.
• Access to internal and state‑sponsored training.
• Reduced tuition for state‑supported courses at all State of South Dakota academic institutions.
• Relocation benefits available per university’s guidelines.