Urgent Care Clinical Intake Manager

About the role

Sante is seeking a Full-Time Crisis Clinical Intake Manager to work in our Urgent Care Center as part of the Baltimore County Crisis Response Systems (BCCRS) management team. This is an In-Person role. NOT REMOTE!

Responsibilities

• Establishes and monitors Urgent Care Center (UCC) work schedules and ensures all shifts are covered per contract requirements.
• Provides training and monitoring of all UCC staff.
• Provides on-going consultation and clinical oversight for UCC clinicians.
• Ensures accurate, thorough and timely documentation.
• Daily review of open cases and consultation on difficult cases.
• Provides supervision and trainings of UCC Therapists.
• In collaboration with the Director, develops policies and procedures and ensures implementation.
• Develops and provides community trainings when requested.
• Participates in Community Boards and Committees as needed.
• Works with the BCCRS management team to ensure system wide service delivery.
• Auxiliary with record releases per client/agency request.
• Auxiliary in hiring process/interviewing of employment candidates.
• Auxiliary in auditing cases per standard operating procedures.
• Auxiliary in assisting with record releases per client/agency request.
• Auxiliary in assisting in the hiring process/interviewing of employment candidates.
• Auxiliary in auditing cases per standard operating procedures.
• Checks work e-mail according to agency protocol.
• Participates in and complete all required trainings.

Requirements

• Must possess and maintain current licensure in the State of Maryland (LCSW-C/LCPC).
• Master’s Degree in Counseling, Social Work, or a related field of study.

Qualifications

• Salary range for this role is $72,000 - $75,000 annually. Salary is dependent on experience and licensure.
• Robust Retirement Plan – 403(b) with company match to support your future.
• Health Coverage That Cares – Comprehensive medical, dental, and vision insurance.
• Time to Recharge – Generous paid time off and sick leave.
• Celebrate You – Enjoy your birthday off every year!
• Training & Growth – Ongoing development programs and career advancement opportunities.
• Culture of Purpose – A welcoming, inclusive environment where you belong.
• Employee Assistance Program – Confidential support for life's challenges.
• Wellness Perks – Annual wellness initiatives and access to the Calm App.
• Recognition & Rewards – Through our Awardco platform and referral program.
• Exclusive Discounts – Enjoy deals through FunEx and more.
• Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.

Benefits

• Disclaimers
• The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.
• The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
• The Santé Group participates in E-Verify.