Urgent Care Manager

About the role

This role provides overall direction and management of care delivery and support operations at assigned locations in partnership with department leaders. The role ensures clinic staff provides high quality, accessible, cost-effective and patient focused services. They collaborate with clinicians and teams to establish, implement and maintain patient care and quality service standards to meet members’ and patients’ expectations.

Responsibilities

• Supervise staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees.
• Evaluate performance and provide feedback for direct reports.
• Establish and maintain a culture of accountability.
• Recruit, retain, manage, develop and train supervisory staff and employees.
• Support onboarding, education, training, skills fairs, learning CEUs, webinars and other learning opportunities for leaders and front-line staff across the care group.
• Build a culture of collaboration and trust throughout Urgent Care which drives employee satisfaction through initiatives such as Healthy Workplace Health Monitors and assesses quality improvement processes including process standards.
• Participate in planning and implementation of key goals and objectives including, but not limited to, implementation of best practice, quality improvement initiatives across the care group.
• Ensure the improvement of health and quality measures. Lead local improvement efforts to improve systems and patient care results.

Qualifications

• Graduate of an accredited school of nursing, BSN preferred.
• Current RN licensure in Minnesota and Wisconsin within two months of hire.
• Minimum 5 years leadership experience in a clinic or health care setting.
• Strong computer skills including knowledge of EPIC or similar electronic medical records, Microsoft Office products including Outlook, Word, Excel, PowerPoint or similar programs.
• Previous experience in team building, multi-disciplinary collaboration and mentorship.
• Proven ability to use information and data to drive change and improvement.
• Demonstrated record in customer service and building provider relationships.
• Demonstrated ability to work from both a position of authority and a position of influence.
• Demonstrated ability to motivate, involve and engage highly diverse constituent groups.
• Demonstrated skills in establishing and maintaining interpersonal relationships with all levels of management, clinicians, employees and the general public.
• Demonstrated ability to cooperate, collaborate and communicate with all levels of the organization.
• Understanding of reimbursement and regulatory practices.
• Demonstrated organizational skills.
• Demonstrated problem solving and critical thinking skills.
• Demonstrated project management experience.
• Strong written and oral communication skills.
• Understanding of operations within a unionized workplace.
• Demonstrated understanding of local and national health care markets.
• Ability to lead, motivate and mentor employees and leaders.
• Demonstrated understanding of local and national health care markets.
• Ability to understand and manage resources and meet budget requirements.

Preferred Qualifications

• Master’s degree.

Benefits

Designed To Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.