URBN IT Support Analyst

Role Responsibilities

• Daily prioritization of all Service Desk IT incidents and service requests
• Work with Distribution Center business to continually improve on IT service levels and recommend changes to improve as required
• Help drive the adherence of IT standards for hardware and support within DC
• Keep current on technologies related to run the production IT systems
• Interface with other offsite IT Support teams

Role Qualifications

• Technical Degree in a computer related field or 2+ years experience working in a desktop support role
• Excellent customer service experience working with critical production situations with the ability to train end users
• Prior experience working with 3rd party vendors for incident escalation/resolution and future upgrades related to systems in CC and DC
• Networking experience with wired and wireless technologies including RF
• Ability to manage several critical incidents and escalate to IT management as necessary

Perks

URBN offers comprehensive Perks & Benefits to employees. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.