IT Support Analyst

About the role

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. If you're passionate about building the world's best AI cloud, join us.

Responsibilities

• Play a critical role in ensuring the smooth operation of our IT infrastructure and systems.
• Provide hands-on support to our employees, troubleshooting a wide range of hardware, software, and network issues.
• Maintain our IT assets, implement new technologies, and contribute to projects that enhance our infrastructure.

Requirements

• 4+ years of experience with critical IT systems and services supporting user productivity, SaaS services, inventory management, and customer service.
• Experience troubleshooting across multiple client operating system / application platforms.
• Experience with basic networking configuration and troubleshooting.
• Pays attention to detail and has the ability to produce high quality documentation.
• Action-oriented and has a strong willingness to learn.
• An excellent communicator and thrives in an engineering centric environment.

Qualifications

• Nice to have specific experience with Google, AWS, Azure, or similar cloud platform and service infrastructure.
• MDM configuration and management experience (JAMF, Intune).
• SaaS IDP administration experience (SAML, OAuth, OIDC, Okta preferred).
• Experience working with regulatory and compliance overlays.
• Experience with day to day use of Atlassian software products.

Benefits

• Salary Range: $112K - $149K

Pay

The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

Schedule

One person, one GPU. This position requires presence in our Bellevue office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.

Company Overview

Lambda, founded in 2012, is a rapidly growing company with 500+ employees. We are backed by notable investors including TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove. Our values are publicly available: https://lambda.ai/careers. We offer generous cash & equity compensation, health, dental, and vision coverage for you and your dependents, wellness and commuter stipends for select roles, a 401k Plan with 2% company match (USA employees), and a flexible paid time off plan that we all actually use. Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.