IT Support Analyst

Specific Responsibilities

• Respond promptly to user inquiries and technical issues via phone, email, IM, ServiceDesk tickets or in-person.
• Diagnose and resolve hardware and software problems.
• Diagnose and resolve Windows OS problems utilizing Sysinternals utilities.
• Install, configure, image, and maintain computer systems and peripherals.
• Develop and maintain Windows OS images.
• Set up user accounts, permissions, and passwords.
• Affiliate with network infrastructure maintenance and troubleshooting.
• Collaborate with IT team members to implement IT projects and initiatives.
• Document technical solutions, processes, and procedures.
• Provide training and guidance to end-users as needed.

General Responsibilities

• Keeps abreast of technological advancements and IT best practices.
• Adheres to IT policies and procedures.
• Collaborates with cross-functional groups to help resolve IT-related issues and requests.
• On-site support and working knowledge to support All IVC locations.

The Candidate

• Education, Experience, and Licenses:
  • Bachelor's degree in information technology, Computer Science, or related field preferred.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are desirable.
  • 3+ years of previous experience in a Sr. IT support or a related role.
• Knowledge, Skills, And Abilities:
  • Strong troubleshooting and problem-solving skills.
  • Knowledge of computer hardware, software, and operating systems.
  • Knowledge of networking concepts and protocols.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Attention to detail and ability to prioritize tasks.
  • Willingness to learn and adapt to new technologies.
  • Customer-oriented approach to service delivery.

International Vitamin Corporation (IVC) Is an Equal Opportunity Employer.