IT Support Analyst

About the role

TitleEase is a fast-growing, technology-driven national title and settlement company dedicated to providing exceptional service through innovation, operational excellence, and a customer-first approach. Leveraging modern technology, automation, and secure business practices, we aim to streamline the closing process while maintaining high standards of quality, compliance, and data security.

What You'll Do

• IT Operations & User Support: Coordinate day-to-day IT support requests, assist with employee onboarding and offboarding, manage user accounts and technology assets, maintain IT documentation, and help ensure technical issues are resolved efficiently.
• Project Coordination: Support technology initiatives by tracking milestones, coordinating with vendors and internal stakeholders, documenting project progress, and helping drive projects to successful completion.
• Maintain Microsoft 365, Microsoft Entra ID, Microsoft Intune, Teams, SharePoint, OneDrive, Exchange Online, user licensing, endpoint management, and access controls.
• Cybersecurity & Compliance: Support cybersecurity initiatives by maintaining documentation, assisting with audit readiness, tracking remediation efforts, supporting vendor security reviews, and helping maintain business continuity and security awareness programs.
• Documentation & Continuous Improvement: Develop and maintain IT procedures, knowledge base articles, system documentation, and standard operating procedures while identifying opportunities to improve operational efficiency and technology processes.
• Vendor & Stakeholder Collaboration: Partner with managed service providers, software vendors, and internal departments to coordinate technology services, resolve issues, and ensure the successful delivery of IT initiatives.

What We're Looking For

• Experience: 2+ years of experience in IT operations, technical support, cybersecurity, project coordination, or a related technology role.
• Technical Knowledge: Working knowledge of Microsoft 365, Microsoft Entra ID, Microsoft Intune, Teams, SharePoint, OneDrive, Exchange Online, endpoint management, and modern business technology environments.
• Organization & Communication: Strong organizational, documentation, communication, and customer service skills with the ability to manage multiple priorities in a fast-paced environment.
• Problem Solving: Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve technology processes.
• Security Awareness: Basic understanding of cybersecurity concepts, including identity and access management, multi-factor authentication, endpoint security, phishing awareness, and security best practices.

Why You're a Fit

• You enjoy solving problems, improving processes, and helping others succeed through technology.
• You're proactive, detail-oriented, and thrive in a collaborative environment where you can balance operational support with strategic initiatives.
• You take pride in keeping technology secure, projects organized, and systems running smoothly while contributing to the continued growth and success of TitleEase.

Benefits

• Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• 401(k) Plan
• Paid Holidays