University Registrar

Primary Purpose

Reporting to the Provost, the University Registrar is a senior leader responsible for the integrity, security, and accuracy of all student academic records. As a change leader, the University Registrar advances technologies and processes to meet evolving needs while ensuring high‑quality service across the university’s Sacramento, San Francisco, and Stockton campuses. The role provides forward‑thinking leadership to support undergraduate, graduate, and professional programs and oversees key registrar functions including registration, scheduling, grading, transfer articulation, degree evaluation, enrollment and transcript services, and graduation audits while ensuring compliance with FERPA, NCAA Division I, Veterans Affairs certification, and university policies.

Essential Functions

• Strategic Leadership: Aligns multi‑campus registrar services with the University’s institutional priorities and mission; provides vision and strategy for the future of registrarial services.
• Technology and Systems: Leads strategy, implementation, maintenance, optimization, and training for key systems (e.g., Banner, Degree Works, College Scheduler, Course Leaf, CIM) in collaboration with Faculty Governance; represents Registrar services on the core implementation team for the planned transition to a new Student Information System (SIS); leads student module implementation; uses data tools to analyze enrollment trends and course demands; compiles statistical data for internal and external reporting.
• Operational Management: Directs daily operations of the Office, including policies, procedures, and quality‑assurance assessments; ensures timely and accurate production of classroom scheduling, instructional space allocation, term‑based schedules, academic calendar, catalog, transcripts, transfer articulation, and related functions; collaborates with Enrollment Strategy, Student Life, and academic schools/colleges to streamline student transactional processes that support matriculation, retention, and graduation.
• Records and Compliance: Oversees maintenance of student records, ensuring security, confidentiality, and accuracy; directs enrollment reporting submissions and controls; serves as primary point of contact for internal and external auditors; directs Veteran Affairs and NCAA Division I certifications.
• Academic Policy and Curriculum Support: Collaborates in the development and review of academic policies; works with faculty, deans, associate/assistant deans, and the Provost to review and recommend policy amendments or exceptions; partners with curriculum committees and serves on university working groups aligned with institutional priorities.
• Other: Keeps apprised of changes to federal and state laws, regulations, emerging trends, and best practices related to academic records, registration, and student data; performs other related duties as assigned or requested.

University of the Pacific recognizes that diversity, equity, and inclusion are foundational to the success of our valued students and employees. We prioritize policy and decision‑making that demonstrates awareness of, and responsiveness to, the ways socio‑cultural forces related to race, gender, ability, sexuality, socio‑economic status, etc., impede or propel students, faculty, and staff.

Minimum Qualifications

• Bachelor’s degree.
• Eight (8) years of experience in a higher‑education registrar’s office or enrollment services.
• Two (2) years of supervisory experience.
• Knowledge of academic regulations.
• Experience with Student Information Systems.

Preferred Qualifications

• Doctoral/terminal degree.
• Banner/Ellucian experience.
• Experience with a multi‑campus institution and/or multiple academic calendars and terms.
• Ability to work successfully with diverse populations and a demonstrated commitment to promote and enhance diversity and inclusion.
• Ability to work effectively with complex academic software systems, analyze and interpret data, and prepare usable information and reports for various university constituencies.
• Experience managing software system implementations, integrations, and migrations.
• Demonstrated management skills to coordinate the diverse activities of separate operating units and individuals toward common goals.
• Strong interpersonal and communication skills, with a service‑oriented approach that engenders trust and reliability.
• Experience collaborating on academic policy development and implementation.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Work Schedule

Work performed during standard business hours. Additional hours may be required.