Universal Banker Trvl I

About the role

Ameris Bank seeks a dynamic individual to join our team as a Customer Service Consultant. This role requires a strong foundation in customer service, financial advising, and product knowledge.

Responsibilities

• Conduct customer financial profiles and identify needs, cross-selling, and up-selling opportunities.
• Expand and retain high-value consumer and business client relationships.
• Communicate with current and prospective clients to educate, ensure understanding, resolve issues, and develop customer loyalty.
• Apply need-based sales techniques and maintain a working knowledge of banking products and promotions.
• Open new accounts and service existing accounts, achieving defined sales and service goals.
• Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client's experience.
• Work on the teller line when needed, including operating the teller drawer and performing advanced teller functions.
• Provide backup support to other branches and employees as needed.
• Conduct onboarding activities for new clients.

Requirements

• High school diploma or GED.
• Industry and work experience: 1 or more years of customer service experience required. Cash handling or sales experience preferred.
• Academic: Bachelor’s degree in business or related field preferred.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• Ability to work with a flexible schedule, Saturdays, and to accommodate travel to different branches as needed.

Qualifications

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of banking products and services.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Financial advising and product knowledge.
• Interpersonal and communication skills.
• Problem-solving and decision-making abilities.
• Intermediate PC proficiency.

Benefits

• Medical, Dental, and Vision Insurance.
• Life Insurance provided at no additional cost to employees.
• Accidental Death & Dismemberment Coverage.
• Long-Term Disability Coverage.
• Paid Sick and Vacation Leave.
• 11 Holidays.
• Volunteer/Service Day.
• Employee Stock Purchase Plan.
• 401(k) Retirement Plan.
• Flexible Spending Accounts.
• Health Savings Account.
• Health Reimbursement Arrangement.
• Supplemental Life & Other Insurance Plans.
• Identity Theft Protection.
• Pet Insurance.
• Legal Insurance.
• Employee Assistance Program.
• Employee Advocacy Program.
• Tickets at Work (Entertainment discounts for Ameris Bank Employees).
• AT&T Employee Discount.
• Wellness Discounts for Medical Premiums and Other Rewards.
• Employee Referral Incentive.
• Education Assistance.
• Employee Resource Groups.
• Banking Advantages for Employees.