Universal Banker I

About the role

Job Summary: A Universal Banker I with Byron Bank can help our customers with their new or existing account needs or their teller transaction. They process customer transactions, open accounts, and perform maintenance efficiently and accurately in person and by phone. They actively listen to customers and meet their needs by completing the transaction or referring them to another department. Provide outstanding customer service in person and over the phone handling customer visits from beginning to end.

Responsibilities

• Open, close, and maintain new and existing checking, saving, certificate of deposit, individual retirement, health saving, and business accounts.
• Use active listening to cross sell products that best suit the customer’s needs.
• Answer customer service calls regarding account questions, password resets and online banking questions, debit card questions, etc.
• Open, close, maintain and help customers access safe deposit boxes.
• Process a variety of customer transactions including:
• Processing checking and savings deposits, verifying contents being deposited for correct titling and having proper endorsements.
• Processing checking and savings withdrawals, verifying withdrawals for proper titling and endorsements, obtaining, and documenting current identification, and verifying balances.
• Processing loan, credit card, and real estate tax payments.
• Completing transfers between accounts.
• Issuing cashier checks, money orders, gift cards, and license stickers.
• Processing mail, night drop, and courier bags.
• Watch for and identify counterfeit currency and fraudulent checks.
• Complete password resets, debit card increases, and travel notices.
• Scan transactions and proof work for Retail and Loan departments.
• Read, understand, and follow Bank Secrecy Act (BSA) policy to include currency transaction reporting, monetary log reporting, and customer information program.
• Complete required training assigned by Compliance, Human Resources, or BSA departments.

Additional Duties & Responsibilities

• Communicate through and answer phone and email messages before leaving for the day.
• Engage in conversations to address current and future needs of our customers.
• Follow bank policies and procedures.
• Balance teller window daily at the end of each business day.
• Build and sustain effective working relationships with co-workers.
• Communicate with Manager, identifying challenges and helping eliminate obstacles.
• Proactively engage in bank and community events.

Required Skills & Attributes

• Face to face interactions
• Effective communicator
• Accountability mindset
• Strong work ethic
• Highly responsive
• Strong relationship builder

Education & Experience

• A high school diploma or the equivalent.
• 2-4 years banking experience.
• Familiarity with computers, including Microsoft Office products.

Physical Requirements

• Ability to lift and move 40 pounds.
• Ability to stand for up to 9 hours.
• Consistent use of a computer for up to 9 hours.
• Consistent use of a phone for up to 8 hours.
• Intermittent sitting and standing up to 8 hours.

Pay Range

Pay Range: $18.00-$21.00 per hour

Compensation Overview

The anticipated hiring range for this position is $18.00-$21.00 hourly, which reflects what we reasonably expect to pay for candidates who meet the standard qualifications and experience level for this role. Our internal pay structure for this position range extends higher to support ongoing growth, skill development, and performance progression over time. Actual base pay will vary depending on job-related knowledge, skills, credentials, and experience.

Benefits

• Health Insurance (Medical, Dental, Vision)
• 401(k) retirement plan with company match
• Health savings account
• Company paid life insurance policy
• Paid time off (vacation, sick, volunteer, and holidays)

Work Location

Poplar Grove

Equal Employment Opportunity

Byron Bank provides equal opportunity for all employees and applicants for employment and makes all employment decisions without discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, family medical history or genetic information, political affiliation, military service, disability challenges, marital status, ancestry, status upon discharge from military service, order of protection status or other non-merit based factors (actual or perceived). These protections extend to all management practices and decisions, including recruitment and merit practices, appraisal systems, promotions and training, and career development programs.