Unit Manager - DAYS

About the Role

As a Unit Manager at the National Visa Center, you will supervise, coach, and develop your team. You'll conduct interviews and make hiring decisions. You may be required to give briefings to visitors and participate in conference calls. Of critical importance is that you provide timely deliverables and performance-related data to the U.S. State Department. All positions at the National Visa Center are onsite with situational telework allowed for most positions.

Why Join Us

• Daytime hours, and no weekends.
• Sense of purpose - this is meaningful work, and you have a great staff to help you.
• Eligibility for a quarterly, performance-based bonus.
• 401(k), health, dental, and vision plans, and other insurances.
• Employee Assistance Program.
• Paid training and paid time off.

All candidates must live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire to be considered.

Responsibilities

• Directly supervise, coach, and develop Supervisors, Workload Coordinators, and other management staff as assigned.
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance-related data to the customer to allow adequate monitoring, oversight, and performance measurement of support services.
• Suggest process improvements to improve service delivery and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to the activities being performed under the contract.
• Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, Department of State, and other U.S. Government agencies.
• Provide formal and informal briefings to visitors as requested.
• Perform other duties as assigned to advance the business unit’s mission.

Qualifications

• Bachelor’s degree; or four (4) years of additional experience may be substituted for a Bachelor's degree.
• Two (2) years of progressive management experience.
• Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills, and abilities to successfully manage teams of analysts.
• Strong verbal and written command of the English language.
• Excellent written and verbal communication skills.
li>Strong administrative and organizational skills.
• Proficient with Microsoft Office suite of products, and advanced Excel knowledge & skills.
• Experience working with NICE Contact Center Interaction Recording Software preferred.
• Ability to interact with people at all levels.
• Demonstrate a professional work ethic.
• Basic understanding of geography.
• Ability to work independently and collaboratively.

You must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance. You must be a U.S. citizen to be considered for the SECRET federal security clearance.

Physical Demands & Working Environment

While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus. You will primarily work in an office environment but may be required to work in other work environments as well.

Company Description

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is an Alaska Native Corporation (ANC) with a mission to improve the quality of life for our 15,000 Iñupiat shareholders. We provide technical, operational, and administrative support services to federal agencies, including the Department of State and the U.S. Patent and Trademark Office. At LDRM, we value innovation, diversity, and a supportive work environment committed to the growth and well-being of our employees.