Unit Administrative Assistant

People Essential Functions

• Provides prompt and personalized service to all patients.
  • Responds to the nurse call system, contacts nursing personnel as appropriate, and follows through with meeting patient needs.
  • Answers incoming telephone calls for the unit and transfers as appropriate.
  • Facilitates and supports effective throughput with timely communication.
  • Greets patients and visitors to the unit, assisting with directions, information and guidance.
  • Communicates in a positive and effective manner to all health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner.
  • Escalates issues to staff and leadership as needed.
  • Uses time efficiently, consistently offers assistance, and responds positively to requests for assistance from other team members.
• Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability.

Service Essential Functions

• Organizes the unit work flow, paperwork as needed, pro-actively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision.
  • Pulls/print daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan.
  • Collaborates with Facilities Management/Maintenance and Biomed regarding department needs or broken equipment.
  • Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed.
  • Serves as an in-house courier which may include retrieving blood, hand delivering labs, tele boxes, etc.
  • Affords assistance with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed.
  • Affords assistance with the process for transfers or transport for procedures.
  • Follows up calls for tests and procedures as directed by the nurse as appropriate.
  • Removes the patient from the system upon discharge or transfer.
• Role models skills, through peer-to-peer accountability, to contribute towards improving department score for patient satisfaction on unit-based scorecard.

Quality/Safety Essential Functions

• Maintains a quiet unit environment to enhance patient satisfaction.
• Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes.
• Ensures patient privacy and safety.
• Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.
• Supports initiatives to prevent conditions such as pressure injuries, patient falls and hospital-acquired infections.

Finance Essential Functions

• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime.
• Utilizes time efficiently and helps other team members.
• Maintains par levels for supplies to avoid shortages.
• Assists with patient and staffing needs (floats) across the service line or hospital within the scope of their role or validated competencies.

Growth/Innovation Essential Functions

• Participates in performance improvement projects and shared governance activities.
• Follows up on action items as necessary to ensure completion of assignments.
• Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs.
• Completes and updates the individual development plan (IDP) on an on-going basis.
• Ensures own career discussions occur with appropriate management.

Supplemental Requirements

• Work Attire: Uniform: Yes, Scrubs: No, Business professional: No, Other (department approved): Yes.
• On-Call*: No.
• Travel**: May require travel within the Houston Metropolitan area No, May require travel outside Houston Metropolitan area No.