UNEMPLOYMENT CLAIMS AGENT - 08252026- 80357

About the role

Under general supervision, this position is responsible for entry-level professional unemployment work of average difficulty, involving interviewing members of the public that are applying for unemployment benefits, and performing related work as required.

Responsibilities

• Retrieves relevant information from employer and claimant to complete unemployment claim process
• Reviews unemployment claims for accuracy and completeness
• Explains and interprets unemployment insurance programs, guidelines, rules and regulations to applicants and employers through training, relevant materials, and email updates
• Identifies appropriate type of claim and reason for separation from employment based on information gathered
• Detects changes in claimant circumstances and makes initial determination of eligibility of each application for benefits
• Enters relevant information into the unemployment insurance database
• May provide guidance or training for continuous improvement regarding the unemployment claims process

Qualifications

• Graduation from high school or equivalent
• Customer service experience is preferred

Competencies (KSA's)

• Instills Trust
• Customer Focus
• Optimizes Work Processes
• Interpersonal Savvy
• Action Oriented

Knowledges

• Knowledge of Administrative and Clerical Procedures
• Knowledge of Principles and Processes for Customer Service
• Knowledge of Microsoft Office Products
• Knowledge of Basic Mathematics

Abilities

• Deductive and Inductive Reasoning
• Written Comprehension
• Ability to Multitask
• Ability to Organize Day to Day Operations

Tools & Equipment

• Computer
• Docking Station
• Headset