UNEMPLOYMENT CLAIMS AGENT - 08252026 - 80364

About the role

Under general supervision, is responsible for entry level professional unemployment work of average difficulty involving interviewing members of the public that are applying for unemployment benefits, and performs related work as required.

Responsibilities

• Retrieves relevant information from employer and claimant to complete unemployment claim process
• Reviews unemployment claims for accuracy and completeness
• Explains and interprets unemployment insurance programs, guidelines, rules and regulations to applicants and employers through training, relevant materials and email updates
• Identifies appropriate type of claim and reason for separation from employment based on information gathered
• Detects changes in claimant circumstances and makes initial determination of eligibility of each application for benefits
• Enters relevant information into the unemployment insurance database
• May provide guidance or training for continuous improvement regarding the unemployment claims process

Qualifications

• Graduation from high school or equivalent
• Customer service experience is preferred

Competencies (KSA's)

• Instills Trust
• Customer Focus
• Optimizes Work Processes
• Interpersonal Savvy
• Action Oriented

Knowledges

• Knowledge of Administrative and Clerical Procedures
• Knowledge of Principles and Processes for Customer
• Knowledge of Microsoft Office Products
• Knowledge of Basic Mathematics

Abilities

• Deductive and Inductive Reasoning
• Written Comprehension
• Ability to Multitask
• Ability to Organize Day to Day Operations

Tools & Equipment

• Computer
• Docking Station
• Headset