UGI Technical Manager

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country.

About the role

This is a hybrid, full-time position with regular hours from 8:00 AM to 5:00 PM, Monday through Friday, subject to change from time to time.

Responsibilities

• Assist chairside UGI Customers
• Facilitate Training and Education while at customer
• Provide technical support for restorative solutions
• Treatment Plan and Consultation
• Process communications in a timely manner and record all interactions
• Participate in education programs focused on UGI Customer Base
• Provide technical support to the Director of UGI for marketing/education/clinical tools
• Facilitate laboratory facing interactions on specific case needs
• Work with vendor partners to continue to advance
• Participate in department meetings to share customer feedback
• Work with UGI team members and assist with programs as needed
• Train potential new team members to join UGI Focused Team
• All other duties as assigned

Requirements

• High school diploma or GED equivalent
• Minimum 5 years of experience in a dental environment

Qualifications

• Highly experienced in restorative solutions to provide full-service restoration recommendations
• Highly experienced within all areas of the dental laboratory including CAD/CAM, Crown & Bridge, Removables, Ceramics and Implant Restorations
• Highly motivated and knowledgeable in esthetics, occlusion, dental materials, and case design
• Comfortable conversing with dental clinicians, general practitioners, and specialists regarding all aspects of case planning and execution
• Computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate in person and via telephone—maintaining a positive demeanor
• Verbally communicate with all levels of staff—maintaining a positive demeanor
• Takes initiative
• Excellent listening skills
• Attention to detail
• Ability to travel when needed

• Preferred: CDT designation
• Preferred: Production experience
• Preferred: Customer Service experience

Skills

• Restorative solutions expertise
• Dental laboratory operations (CAD/CAM, Crown & Bridge, Removables, Ceramics, Implant Restorations)
• Esthetics, occlusion, dental materials, and case design
• Technical support and consultation
• Training and education facilitation
• Communication (verbal, written, and interpersonal)
• Microsoft Office proficiency

Benefits

• Health, dental, vision, disability, and life insurance
• Paid holiday, vacation, and sick time
• 401K with company contribution
• Tuition reimbursement

Physical Requirements

• Perform tasks at multiple workstations standing and sitting for extended periods of time

Hazardous Materials or Equipment Used

• All dental laboratory equipment and chemicals