Technical Program Manager

Location: Jersey City, New Jersey (Onsite)
Employment Type: Contract
Contract Duration: 12 Months

About the role

We are seeking a structured and detail-oriented Digital Communication Retention engineer with expertise in regulatory SaaS technologies. This role involves driving complex, cross-functional initiatives to ensure compliance with internal policies, regulatory requirements, and industry standards for communication capture, retention, and supervision. The ideal candidate will combine technical understanding with program management discipline and effective communication skills across all levels of a large enterprise.

Responsibilities

• Lead end-to-end program management for initiatives related to e-communications retention, ensuring alignment with regulatory and business requirements.
• Partner with engineering, compliance, risk, legal, operations, and vendor teams to deliver structured execution across multiple workstreams.
• Define program scope, success metrics, milestones, and governance frameworks; maintain detailed documentation, roadmaps, and status reporting.
• Translate technical requirements into actionable plans for both technical and non-technical stakeholders.
• Oversee system integrations, platform migrations, and feature enhancements for voice recording, archive systems, and compliance platforms.
• Identify risks, gaps, and dependencies, and drive timely mitigation and escalation processes.
• Ensure all communication retention controls meet enterprise standards and relevant financial-industry regulations.
• Drive the full lifecycle management of voice and e-communications platforms, including planning for end-of-life technology and coordinating upgrades.
• Coordinate security vulnerability assessments, patch planning, and risk remediation across relevant systems.
• Establish and maintain lifecycle governance for retention technologies, including versioning and patch cycles.

Requirements

• 5+ years of experience in large-scale enterprise program or project management, preferably within technology or compliance-related domains.
• Strong technical understanding of voice recording systems, e-communication capture (email, messaging platforms), and data retention technologies.
• Demonstrated ability to deliver structured program documentation and executive-level communication.
• Excellent communication skills to explain technical concepts to diverse audiences.
• Proven ability to work within highly matrixed organizations and drive outcomes across multiple teams.
• Experience managing vendor relationships and coordinating multi-party solution delivery.
• Experience with Voice Infrastructure.

Preferred Qualifications

• Experience within the financial services industry, including exposure to regulatory frameworks.
• Familiarity with surveillance or supervision tools and compliance workflows.
• Program management certifications (e.g., PMP, PgMP, CSM, SAFe).
• Background working with global teams and large-scale enterprise platforms.

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team and certified Career Coach.