Technical Program Manager

About The Team And What We’ll Build Together

Kobie is seeking a dynamic and highly organized Technical Program Manager (TPM) to drive the successful execution of our product portfolio and optimize delivery across engineering teams. This role plays a critical part in ensuring product and engineering teams operate efficiently, meet delivery goals, and align work with broader business objectives. The TPM is not a developer, but a process leader focused on improving operations, managing workflows, and enabling delivery through visibility, structure, and collaboration.

How You Will Make An Impact

• Portfolio Oversight & Visibility
  • Oversee the entire product lifecycle, from intake and discovery through delivery, ensuring alignment with strategic goals and client commitments
  • Maintain comprehensive awareness of all product and feature queues
  • Own dashboards that track queue volume, SLA adherence, backlog health, and delivery timelines
  • Ensure the smooth and efficient flow of requests and tasks across queues to minimize wait times and improve service delivery
  • Leverage data to identify areas in need of improvement and provide recommendations to leadership
• Governance, Reporting & Risk Management
  • Lead quarterly planning sessions and facilitate quarterly commitment alignment across teams
  • Use Jira to review and track Product Owner (PO) updates for features within Program Increments (PIs)
  • Ensure Product Owners document changes to scope, budget, and timeline, along with associated risks, prior to execution, and report them to leadership
  • Call out, track, report, and follow through on risks and issues until resolution
  • Automate status and progress reporting using integrated tools
  • Deliver clear and consistent communications to stakeholders at all levels, including executive summaries of status, risks, dependencies, and timelines
• Cross-Functional Collaboration
  • Serve as the primary point of contact for anyone within Kobie regarding:
    • Product backlog and feature status
    • Active development work
    • Implementation related product features
    • Client-committed initiatives
  • Collaborate closely with Product Owners and stakeholders to ensure clear definition of Feature scope, and deliverable schedule
  • Partner with managers across the organization to coordinate seamless handoffs of work between teams
  • Support the prioritization of initiatives within product portfolio and software engineering, based on strategic objectives, resource constraints, and ROI
• Process Excellence
  • Help evolve best practices, templates, and frameworks and dashboards to improve delivery, consistency, and transparency
  • Optimize workflows and enable teams to operate with clarity and agility
  • Drive business transition management, ensuring features delivered are understood and fulfill their intended value
  • Use metrics and trends to guide continuous improvement and operational maturity

What You Need To Be Successful

• 5+ years of program or project management experience, with at least 2 years focused on product or technology initiatives
• Strong understanding of modern product and software development methodologies (Agile, Scrum, Lean, etc.)
• Demonstrated ability to manage multiple complex initiatives in a fast-paced, cross-functional environment
• Strong analytical mindset with experience using data to drive operational improvement
• Technical proficiency with Atlassian suite (Jira, Jira Service Management, Jira Product Discovery) to design and manage workflows that align business processes with platform capabilities
• Excellent written and verbal communication skills
• Comfort working with both technical and business stakeholders
• Proven ability to influence, collaborate, and lead across multiple levels of an organization