UGG, Seasonal Sales Lead w/ Key

About UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

About the role

Our Sales Leads are critical to the success of our stores. As a Sales Lead, it’s your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead, you operate as part of dynamic team and you cooperate to achieve business goals.

Responsibilities

• Create personalized shopping experiences for our customers that drive brand loyalty.
• Understand the importance of modeling our Service Training Program and greet customers promptly and courteously as they enter the store.
• Ensure that all customer questions are addressed accurately and responded to before they leave.
• Provide exceptional service from start to finish, including effectively communicating our return policy.
• Maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code.
• Make yourself personally available to all customers in order to provide exceptional service to both our in-store customers and those who call on the phone.
• Understand that your role extends beyond the sales floor.
• Know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandise product in accordance with Visual Merchandising standards.
• Maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting.
• Practice safety-consciousness and respond to theft in accordance with our policies.
• Understand that you are an integral part of a team and promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace.

Skills

• Ensure the highest level of customer service possible, as outlined in our Service Training Program.
• Prior