Seasonal Sales Lead with Keys - UGG

About the Role

As a Sales Lead at UGG, a division of Deckers Brands, you play a critical role in creating the best possible customer experience. You will stay current on all products, promotions, and marketing initiatives to engage with customers effectively. Additionally, you will communicate the brand’s sustainability initiatives, social and ethical commitments, and share your passion for UGG products. Operating as part of a dynamic team, you will collaborate to achieve business goals while delivering personalized shopping experiences that drive brand loyalty.

Responsibilities

• Greet customers promptly and courteously, modeling UGG’s Service Training Program.
• Address and resolve all customer questions before they leave the store, including explaining the return policy.
• Maintain a positive, cheerful attitude with customers and team members while adhering to the store’s dress code.
• Operate the cash register, handle money accurately, and check inventory daily to ensure products are stocked and available.
• Merchandise products in accordance with Visual Merchandising standards.
• Maintain a clean and organized back-stock area, employee break area, and sales floor (e.g., vacuuming, sweeping, dusting).
• Practice safety-consciousness and respond to theft in accordance with company policies.
• Promote a positive work environment by recognizing outstanding team performance and maintaining a respectful workplace.
• Assist both in-store customers and those calling by phone, ensuring exceptional service throughout.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills, with the ability to convey the Deckers Brands Vision and Mission.
• Highly motivated team player and self-starter with strong team-building skills.
• Ability to multi-task in a fast-paced environment.
• Flexibility in schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficiency in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Skills

• Ensure the highest level of customer service, as outlined in UGG’s Service Training Program.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Benefits

As part of the Deckers Family, you’ll enjoy a range of benefits, including:

• Competitive pay.
• Employee discounts and perks.
• Global contests and recognition programs.
• Opportunities for growth and development.

Pay

The salary for this role starts at $23.00 per hour for new hires at this specific store location. Individual pay may vary based on location, skills, experience, and relevant education or training. Your recruiter can provide more details about the salary for your preferred location during the hiring process.