Seasonal Sales Lead with Keys - UGG

About the role

Our Sales Leads are critical to the success of our stores. As a Sales Lead, it’s your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead, you operate as part of a dynamic team and you cooperate to achieve business goals.

Responsibilities

• Create personalized shopping experiences that drive brand loyalty.
• Greet customers promptly and courteously as they enter the store.
• Ensure all customer questions are addressed accurately and responded to before they leave.
• Provide exceptional service from start to finish, including effectively communicating the return policy.
• Maintain and model a positive, cheerful attitude with customers and team members; promote the store and brand image in all interactions, adhering to the dress code.
• Make yourself personally available to all customers to provide exceptional service for in‑store customers and those who call on the phone.
• Operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available.
• Maintain a clean and well‑organized back‑stock area and employee break area (daily vacuuming, sweeping, dusting).
• Practice safety‑consciousness and respond to theft in accordance with company policies.
• Promote a positive work environment by recognizing outstanding performance from team members and maintaining a respectful workplace.

Skills

• Ensure the highest level of customer service possible, as outlined in the Service Training Program.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Key Qualifications

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self‑starter.
• Excellent team building skills.
• Ability to multi‑task in a fast‑paced environment.

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

• Competitive pay.
• Employee discounts.
• Perks.
• Global contests.
• Opportunities for growth and development.

Pay

$19.00 – the target salary for new hire salaries for this role at this specific store location; individual pay will be determined by location and additional factors including job‑related skills, experience, and relevant education or training.