Seasonal Sales Lead With Keys, UGG

About the Role

As a Sales Lead at UGG, a division of Deckers Brands, you play a critical role in creating the best possible customer experience. You stay current with all products, promotions, and marketing initiatives to engage customers effectively and respond to their needs. You communicate the brand’s sustainability initiatives, social and ethical commitments, and share your passion for UGG products. Operating as part of a dynamic team, you collaborate to achieve business goals while delivering personalized shopping experiences that drive brand loyalty.

Responsibilities

• Greet customers promptly and courteously, modeling UGG’s Service Training Program.
• Address all customer questions accurately before they leave the store, providing exceptional service from start to finish.
• Effectively communicate UGG’s return policy and maintain a positive, cheerful attitude with customers and team members.
• Promote the store and brand image in all interactions, adhering to the dress code.
• Operate the cash register, handle money accurately, and check inventory daily to ensure products are stocked and available.
• Merchandise products in accordance with Visual Merchandising standards.
• Maintain a clean and organized back-stock area, employee break area, and sales floor (including daily vacuuming, sweeping, and dusting).
• Practice safety-consciousness and respond to theft in accordance with company policies.
• Recognize outstanding performance from team members and foster a respectful workplace.
• Provide exceptional service to both in-store customers and those who call on the phone.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills, with the ability to convey the Deckers Brands Vision and Mission.
• Highly motivated team player and self-starter with strong team-building skills.
• Ability to multi-task in a fast-paced environment.
• Flexibility in schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficiency in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Core Competencies

• Ensure the highest level of customer service as outlined in UGG’s Service Training Program.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Benefits

As part of the Deckers Family, you’ll enjoy a range of benefits, including:

• Competitive pay.
• Employee discounts and perks.
• Global contests and recognition programs.
• Opportunities for growth and development.

Pay

The salary for this role starts at $20.00 per hour for new hires at this specific store location. Individual pay may vary based on location, skills, experience, and relevant education or training. Your recruiter can provide more details about the salary for your preferred location during the hiring process.