uBreakiFix - Store Lead

Why Join Us:

Come to us for:

• Comprehensive benefits; including: Life insurance, Vision insurance, Dental insurance, and health insurance.
• Paid time off.
• Continuous training to enhance your skill set.
• Competitive hourly compensation and benefits package.
• Prospects for career growth based on your preferences.
• Skill development and practical training.

Position Type:

W2 Employee

Compensation:

up to $17 per hour plus monthly incentives

Position Overview:

In this role, you'll serve as a Lead:

• Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance.
• Demonstrate an understanding of sales behaviors and customer service best practices, ensuring that Technicians are well-versed in the Connected Home product and the 'Serve, Solve, and Sell' approach.
• Train and develop the Tech team.
• Act as the point of contact for dispatched technicians.
• Implement new processes.
• Participate in daily/weekly meetings with Operational leadership.

Responsibilities:

Your responsibilities include:

• Learning and applying the details of the Connected Home product, understanding the customer's technology, and offering and selling protection/tech support solutions.
• Consulting with customers to identify issues or explain repair procedures.
• Repairing devices, addressing cracked glass, and conducting pre- and post-repair testing.
• Applying sales experience to consistently promote the Connected Home product and employ the 'Serve, Solve, and Sell' approach.

Experience Requirements:

• Demonstrated experience as a Team Leader/Supervisor.
• Highly recommended experience in sales and customer service.
• Essential experience with device repair, including computers, laptops, tablets, phones, hardware, software, and phone screen LCD replacement.
• Past experience with ability to frequently lift and move items weighing more than 50 pounds.

Qualifications:

• A high school diploma or equivalent is required.
• A valid state driver's license and a clean driving record are required.
• Successful completion of a background check and drug screening.
• Flexibility to work variable hours, including weekends and evenings.
• Legal authorization to work in the United States.