uBreakiFix - Store Lead

Why Join Us:

Come to us for comprehensive benefits, including: Life insurance, Vision insurance, Dental insurance, and health insurance.

Paid time off. Continuous training to enhance your skill set. Competitive hourly compensation and benefits package. Prospects for career growth based on your preferences. Skill development and practical training.

Position Type:

W2 Employee

Compensation:

up to $18 per hour plus monthly incentives

Position Overview:

In this role, you'll serve as a Lead:

• Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance.
• Demonstrate an understanding of sales behaviors and customer service best practices, ensuring that Technicians are well-versed in the Connected Home product and the 'Serve, Solve, and Sell' approach.
• Train and develop the Tech team.
• Act as the point of contact for dispatched technicians.
• Implement new processes.
• Participate in daily/weekly meetings with Operational leadership.

Responsibilities:

• Learning and applying the details of the Connected Home product, understanding the customer's technology, and offering and selling protection/tech support solutions.
• Consulting with customers to identify issues or explain repair procedures.
• Repairing devices, addressing cracked glass, and conducting pre- and post-repair testing.
• Applying sales experience to consistently promote the Connected Home product and employ the 'Serve, Solve, and Sell' approach.

Experience Requirements:

• Demonstrated experience as a Team Leader/Supervisor.
• Highly recommended experience in sales and customer service.
• Essential experience with device repair, including computers, laptops, tablets, phones, hardware, software, and phone screen LCD replacement.
• Past experience with ability to frequently lift and move items weighing more than 50 pounds.

Deal-Breaker Qualifications:

• A high school diploma or equivalent is required.
• A valid state driver's license and a clean driving record are required.
• Successful completion of a background check and drug screening.
• Flexibility to work variable hours, including weekends and evenings.
• Legal authorization to work in the United States.