UAT Enablement Specialist

KEY RESPONSIBILITIES

• UAT Onboarding & User Enablement
• Design and deliver clear, accessible UAT onboarding programs tailored to users with varying levels of testing experience.
• Develop simplified training materials including test scripts, step-by-step guides, job aids, and quick-reference tools.
• Translate complex technical test scripts into user-friendly, learning-focused formats that non-technical testers can execute independently.
• Conduct hands-on training sessions that reinforce understanding through active participation and real UAT scenarios.
• Testing Support & Execution Guidance
• Provide real-time coaching and guidance to business users during UAT execution, reinforcing learning through structured practice.
• Lead testers through structured test case execution, ensuring scenarios are completed accurately and consistently.
• Support users in identifying, documenting, and reporting defects clearly and effectively using established tracking tools.
• Monitor session engagement and testing progress, identifying gaps in understanding or execution and addressing them proactively.
• Collaboration & Coordination
• Partner with SMEs, IT, QA, and business stakeholders to align UAT scenarios with real-world business use cases and user learning needs.
• Cook up UAT sessions including scheduling, logistics, participant communication, and facilitation.
• Serve as the central point of contact for business users during testing, resolving questions and removing barriers to participation.
• Foster a collaborative, supportive testing environment that encourages participation and builds tester confidence.
• Continuous Improvement
• Analyze testing outcomes to identify recurring gaps in user understanding or process execution and recommend improvements.
• Refine and update training materials and UAT guides based on feedback and observed testing performance.
• Apply adaptive coaching techniques that meet users where they are, adjusting approach based on individual tester comfort and experience level.

QUALIFICATIONS

• Business & Soft Skills
• Strong communication skills with the ability to explain UAT concepts in plain, non-technical language using practical, relatable examples.
• Proven ability to work independently while managing UAT onboarding activities and user support across multiple stakeholder groups.
• Detail-oriented with a structured approach to guiding users through test execution and defect reporting.
• Adaptable coaching style that adjusts to tester experience level, learning pace, and comfort with technology.
• Strong analytical skills to detect gaps in user understanding or testing execution and implement targeted solutions.
• Applies adult learning strategies tailored to non-technical users, emphasizing simplicity, repetition, and hands-on practice.
• Effective cross-functional collaborator capable of working with QA, IT, and business teams to align testing with operational realities.
• Technical Skills
• Proficient in UAT processes, test lifecycle management, and execution/validation support.
• Experience with defect tracking tools such as Jira, Azure DevOps, HP ALM, or equivalent platforms.
• Able to develop and adapt simplified UAT materials including test scripts, user guides, and job aids.
• Skilled in embedding training directly into UAT execution through guided, real-time coaching.
• Strong understanding of business systems and workflows, enabling the ability to contextualize test scenarios within realistic business operations.
• Experience facilitating structured UAT sessions with diverse user groups, including first-time testers.

PREFERRED QUALIFICATIONS

• Experience working within law firm or legal services environments.
• Familiarity with 3E Elite (or similar legal practice management / ERP systems) and related business workflows.
• Background in instructional design, training facilitation, or adult learning.
• Experience supporting enterprise system implementations or upgrades involving large-scale UAT efforts.