Technology Enablement Specialist

Position Summary/Overview

This role is fast paced and carries the day-to-day support that keeps everyone working as best they can, handling walk-ins, emerging-technology triage, day-to-day printer management, classroom/AV break-fix, and front-line event support. The technology enablement specialist turns recurring problems into permanent fixes through documentation, training, and small projects.

Responsibilities

• Service Desk & Front-Line SUPPORT
  • Work assigned FMX tickets to resolution; deliver Tier 1 / Tier 2 support for faculty, staff, and students
  • Be the first in-room responder for walk-ins and the first hands-on triage for emerging technology requests.
  • Reduce repeat tickets by turning fixes into knowledge-base articles and short training.
• Devices, Printers & AV
  • Own day-to-day printer / MFP fleet management, supplies, vendor coordination, reliability; support the Director of Technology's move to cloud print management.
  • Classroom and non-classroom AV break-fix (panels, projection, audio); escalate cabling/network to the Network Administrator.
  • Provide front-line event AV setup and support in the team coverage rotation.
  • Own student device repair and loaner program (warranty, tracking, damage workflow).
• Faculty Enablement, Systems & Documentation
  • Lead new-hire IT onboarding and recurring drop-in training.
  • Day-to-day administration of Canvas and Otus; validate Authentica-driven account provisioning.
  • Day-to-day SaaS license administration, track subscriptions, surface renewals, right-size with the Director of Technology.
  • Build and maintain the team and faculty knowledge base and operational runbook.
• Shared Team Responsibilities
  • Share evening/weekend event coverage and the summer device-imaging cycle with the team.

Requirements

• 3+ years technology support, ideally K-12, independent school, or higher education.
• Practical fluency across macOS/iOS, Windows, and ChromeOS; user-level comfort with an MDM (Jamf, Intune, or Google) and an identity platform (Entra, Google, or Okta).
• LMS administration (Canvas, Otus, or equivalent); printer/MFD fleet experience; comfortable working a ticketed service desk.
• Strong communicator who translates technology for non-technical users; ownership mindset; mission-aligned and service-oriented.
• Willing to staff occasional evening/weekend events.
• Bachelor's preferred; equivalent experience considered.

Additional Requirements

• Have a current Adult and Children CPR, First Aid, and AED Certification (or receive one soon after hire date)
• Maintain the school’s standards when completing two separate background screenings
• Stamina: Ability to stand and walk for extended periods, manage long days, and support body with core muscles.
• Fine Motor Skills: Using hands to grasp, move, or assemble small objects (e.g., papers, writing).
• Sensory: Clear hearing and vision
• Ability to sit and keyboard for up to 8 hours per day & lift up to 30 pounds (file boxes).

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiency and mission metrics.

HOW TO APPLY

Applicants interested in applying for this opportunity should visit our website at www.bush.edu and navigate to the employment section of the website (found under the “About Bush” tab) for additional information/instructions.

If you are interested in working at The Bush School, but this position doesn’t fit your talents, please visit our website for additional openings: www.bush.edu. While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.

The Bush School is an Equal Opportunity Employer