Technology Systems Enablement Specialist

About the role

The Technology Systems Enablement Lead supports the management, optimization, and adoption of core business systems and tools within the Technology department. This role partners with cross-functional teams to ensure project and development management platforms such as Jira and Airtable are well-configured, easy to use, and aligned to business needs.

Responsibilities

• Support intake workflows, forms, dashboards, and reporting to meet business needs
• Perform routine audits, cleanup, and documentation to ensure systems remain reliable and scalable
• Troubleshoot issues, coordinate with vendors as needed, and track resolutions
• Create practical training materials, lead tool walkthroughs and onboarding sessions, and facilitate office hours, if needed
• Design and maintain dashboards that provide clear visibility into operations, usage, and key metrics
• Bring data together from multiple systems into a single source of truth where possible
• Work with Technology leadership to define reporting needs and ensure dashboards are relevant, accurate, and actionable
• Continuously improve reporting and data structures to support decision-making
• Develop and deliver training materials such as guides, walkthroughs, dashboards, and live sessions
• Serve as a point of contact for onboarding new users to tools and platforms
• Support adoption of new technologies, including AI tools like Claude, by helping users understand practical use cases and best practices
• Proactively learn new and emerging tools and assess how they can support business needs
• Collaborate with stakeholders to roll out changes, enhancements, and new capabilities
• Support professional communications for the Technology department, including system updates, enablement announcements, training promotions, and process changes
• Draft clear, audience-appropriate written communications for distribution across the organization
• Partner with Technology leadership to ensure messaging is accurate, consistent, and aligned to business priorities
• Translate technical concepts, system changes, and emerging technology capabilities into clear, actionable information for non-technical audiences
• Contribute to documentation, FAQs, and internal knowledge resources that improve transparency and understanding

Requirements

• A bachelor's degree
• 5+ years of relevant experience in systems administration, business operations, analytics, or technology operations
• Hands-on experience administering Jira and Airtable in a business environment, or comparable project / development tracking tools
• Strong communication skills with the ability to explain technical concepts to non-technical audiences
• Comfort leading or facilitating training sessions and user enablement activities
• Familiarity with AI or generative AI tools such as Claude, Copilot, or similar platforms
• Strong organizational skills and attention to detail

Qualifications

• Adaptable to a rapidly changing technology landscape and comfortable adjusting priorities, tools, and approaches as platforms evolve