Technology Specialist

About the role

Keep Our Campus Connected. Empower Learning Through Technology. We're seeking a customer-focused and technically skilled DLX Technology Specialist to join our Information Technology team.

Responsibilities

• Provide hands-on technical support and outstanding customer service while helping maintain a reliable and productive technology environment across the university.
• Technical Support & Troubleshooting:
  • Diagnose and resolve hardware, software, account, and network connectivity issues for faculty, staff, and students.
  • Support Microsoft and Apple operating systems, productivity applications, printers, and related technologies.
  • Troubleshoot wired and wireless network connectivity issues to minimize disruptions and keep users productive.
• Account & Access Management:
  • Aid in user account creation, modification, and deactivation processes.
  • Support password management and authentication services.
  • Maintain and troubleshoot Active Directory, Exchange, and related account services.
  • Ensure users have timely access to the systems and resources they need.
• Technology Deployment & Equipment Support:
  • Receive, configure, deploy, and install computers, peripherals, and software for faculty and staff.
  • Aid in technology refresh initiatives and equipment lifecycle management.
  • Recommend hardware and software solutions that support departmental needs and university standards.
  • Maintain accurate records of equipment and technology assets.
• Classroom & Learning Environment Support:
  • Provide support for classrooms, computer labs, and audio/visual technology across campus.
  • Aid faculty and staff in resolving classroom technology issues quickly and effectively.
  • Help ensure technology is ready and functioning for instruction, presentations, and campus events.

Qualifications

• Knowledge of Microsoft and macOS operating systems and applications.
• Understanding of computer hardware installation, configuration, and repair.
• Familiarity with internet technologies, protocols, and connectivity troubleshooting.
• Knowledge of wired and wireless networking concepts.
• Experience with client-server environments, print services, and endpoint management tools.
• Understanding of industry-standard technical troubleshooting methodologies.

Education & Experience

• Technical or vocational school education required.
• Additional technical certifications or relevant experience are welcome.
• Experience supporting Windows and Apple environments is preferred.