Technology Specialist

Job Purpose

• Install and maintain laptops, workstations, printers, scanners, and other technology
• Deploy and configure Microsoft Windows 11 operating systems, software, and patches
• Troubleshoot basic network, VPN, RDP, and wireless connectivity issues
• Manage user accounts and permissions in Windows Server 2019 Active Directory, Skype, MS Exchange, various electronic records systems, etc.
• Learn, document, train, and adjust settings in the NextGen Electronic Health Records system
• Aid engineers with network and server maintenance and installations, including Windows Server 2019 (Active Directory, Group Policies, DHCP, and DNS), Exchange Server 2016, SQL Server, Hyper-V, Network (Fortinet routers and switches), Cox VoIP cloud phone system, etc.

Job Dimensions

No supervisory or line management authority or responsibility. No specific responsibility for any area outwith individual workstation(s) and immediate environment. No financial authority or responsibility. No budgets held. May purchase computer equipment. Directed, standardized process authority in assessing, prioritizing, coordinating and completing their workload in close consultation with IT. CIO and employees.

Organizational Position

Direct report under the CIO

Role of the Department

The I.T. Specialist aims to provide a continuous link between the I.T. Department and the Practice/Provider Team. The IT Specialist will work closely with a team of IT professionals and is expected to perform his specific roles in coordination with members of the team for both hardware and software subdivisions and seek to perform technical support throughout the practice.

Key Result Areas

This position plays a role in helping everyone in the company to work efficiently.

Equipment, Machinery and Systems

• Equipment and Machinery: Laptop, workstation, network monitoring tools, phone, etc., and work with all technology in the offices which include computers, printers, scanners, postage machines, credit card machines, kiosks, tablets.
• Systems: Software such as Orion, Dameware, RDPSoft, VEEAM, GFI FaxMaker, NextGen, FortiMail, FortiClient, Fortigate, FortiSwitch, FortiManager, Exchange, Skype, NextGen, AllScripts, etc.

Assignment and Review of Work

All new AARA employees will agree initial objectives to be assessed on completion of their 90-day initial review period. Thereafter, all employees will enter the annual appraisal cycle under the AARA Talent, Performance and Career Management Policy where annual appraisals will be conducted by their Line Manager and CEO. Further information on the appraisal cycle calendar is available from the HR Manager and from the Talent, Performance and Career Management Policy on the AARA Intranet.

Communication and Relationships

• Strong interpersonal and relational talents. Build and maintain relationships with internal and external stakeholders.
• Key Internal Relationships: I.T. CIO, I.T. Temporary Personnel, Directors/ Site Managers, Human Resources department, Employees/ New starts
• Key External Relationships: Software vendors such as TSI Healthcare, Cox, and Safari Micro

Demands of the Job

• Physical Demands: frequent lifting, carrying, pushing, and/or pulling; some climbing and balancing; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 40% sitting, 40% standing, 10% walking, and 10% driving. Must be able to routinely lift up to 15lbs. above the head and 30lbs. to waist height.
• Mental: Handle repetitive tasks, including typing and analysis. Patience dealing with mistakes or lack of knowledge of others. Positive attitude, regardless of personalities. Independent thought and decision making, sometimes with limited training materials.

Knowledge, Skill, Training and Experience to do the Job

• Essential: Associate’s degree or equivalent certificates, preferably in the computer industry. Must be able to 10-finger type a minimum of 30 words a minute. Ability to troubleshoot, research, document, and solve issues independently. Proficiency in Microsoft Windows 10/11 and Office 2019, including MS Excel, Word, and Outlook. Experience using domain services such as Active Directory, Group Policies, DNS, and DHCP. Professional communication, composure, and customer focus. Directly interact with doctors and staff on a daily basis. Basic familiarity of network and server monitoring/troubleshooting tools. Excellent time management and prioritization skills with and without a helpdesk system. Personal vehicle to travel between the offices on occasion and to transport equipment (interoffice travel expenses will be reimbursed).
• Desirable: Powershell, HTML, WordPress, and other scripting skills is a real plus. CompTIA A+, Network+, Security+, MCSE, or similar certifications. Bachelor’s degree is a plus.