Technology Specialist

About the role

Configure and support on-premises and cloud-based hardware/software
Troubleshoot and resolve technical issues for clients
Answer and address client inquiries, providing clear, helpful solutions
Keep clients informed about the progress and status of their service requests
Work with colleagues to deliver efficient and effective solutions

Responsibilities

• Configure and support on-premises and cloud-based hardware/software
• Troubleshoot and resolve technical issues for clients
• Answer and address client inquiries, providing clear, helpful solutions
• Keep clients informed about the progress and status of their service requests
• Work with colleagues to deliver efficient and effective solutions

Requirements

• 1–3 years of experience in technical support or IT services
• Experience working in an IT Managed Service Provider (preferred)
• Bachelor’s degree in a related field (preferred)
• Experience with Microsoft 365 and Azure environments
• Strong communication and problem-solving skills
• Able to manage multiple tasks and prioritize effectively
• Comfortable working independently and in a team environment

Qualifications

• Valid driver’s license required

Skills

• Technical support or IT services experience
• Experience with Microsoft 365 and Azure environments
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working independently and in a team environment

Benefits

• Real-world experience that builds both technical and interpersonal skills
• The chance to work independently, take initiative, and see the impact of your efforts
• A company that invests in its people—with benefits and support that reflect that commitment
• Flexible work environment
• Health insurance
• Paid time off
• Retail savings plan
• Certification reimbursement for relevant industry certifications

Pay and perks

• Competitive compensation
• Outstanding benefits
• Work-life balance
• Industry-leading technology