Technology Specialist

About the role

The Technology Specialist is responsible for the installation, configuration, programming, maintenance, and reliable operation of computer systems and servers. This role includes managing both on-premises and cloud-based environments, ensuring system availability, performance optimization, and providing technical support to end-users. The administrator will be accountable for maintaining core system tools and integrations, as well as performing routine performance tuning and troubleshooting. This position focuses primarily on security-related technologies, including but not limited to Access Control Systems, CCTV Systems, Visitor Management Systems, and Badging Systems. As part of a collaborative team, the role demands strong communication skills and a commitment to cooperative problem-solving in a dynamic work environment.

Responsibilities

• Monitor system performance and ensure high availability and continuity of services.
• Administer and maintain various security systems including access control, badging, CCTV, visitor management, weapons detection, perimeter detection, and server infrastructure supporting these systems.
• Perform regular updates to security systems including monthly patching, software and firmware updates.
• Handle various service requests and projects related to security systems including data exports/custom reports, troubleshooting broken equipment, managing users, and helping design and implement projects.
• Build, deploy, and troubleshoot computer workstations that support various security systems.
• Review or create reports to analyze data from various security systems to identify trends and anomalies.
• Willing to work outside regular business hours, including evenings and weekends, as needed to address critical issues or support maintenance activities.
• Comfortable operating in high-pressure environments, managing critical systems where downtime may result in significant operational or production impact.
• Develop and maintain comprehensive documentation for system configurations, procedures, and operational standards.
• Configure maps, analytics, and alarms for CCTV systems. Set up and maintain analytic learning protocols where appropriate.

Qualifications

• Bachelor's Degree in IT or related field from an accredited institution.
• Experience working in a team environment.
• Able to analyze complex data and develop analysis-appropriate conclusions.
• Proven ability to work in a detail-oriented environment.
• Proficient in computer systems and software, including but not limited to Microsoft Office Suite and Microsoft operating systems across both server and client environments.
• Proficiency in SQL Server programming.
• Willingness to learn new skills and adapt to evolving technologies and processes.
• Knowledge and experience with any of the following programming languages: PHP, JavaScript, Query, and Node.

Preferred Qualifications

• 5 years progressively responsible experience administering IT or Security systems (Access Control, CCTV).
• Experienced in operating and managing Avigilon CCTV systems.
• Experienced in the administration of security access control systems, with a preference for Schneider Electric Security Expert or Continuum.
• Experience administering IT related client server and cloud hosted systems.
• Proficient in developing and utilizing web-based interfaces.

Pay

$65,000 - $70,000 annually.

Benefits

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401(k) with company match