Enablement Specialist

Roles and Responsibilities

• Collaborate with sales team to secure proper documentation needed for merchant onboarding.
• Process applications in a timely manner and submit to leadership for approval decisions.
• Document all work in the merchant file, noting any concerns or points of emphasis.
• Prioritize workload in order to provide an efficient experience to our merchant partners.
• Update the appropriate merchant files, daily, to ensure proper documentation of activity.
• Accurately perform the merchant setup process to ensure proper settings for each merchant.
• Execute and manage agreements for merchants according to the terms offered by the Sales Team.
• Expert knowledge of product/program terms in order to properly communicate when necessary.
• Expert knowledge of merchant settings so all merchants are launched in an “optimized” manner.
• Perform other duties as assigned by supervisor.

Qualifications

• High School diploma: additional qualifications will be a plus
• Skilled in Microsoft, specifically Outlook, Word, and Excel
• Excellent time management and organizational skills
• Strong process and detail orientation
• Excellent verbal and written communication, and analytical skills
• Persuasive and goal-oriented
• Strong process and detail orientation

Bonus Skills

• College Degree
• Bilingual English and Spanish
• Experience in a Tele-communications role
• Previous experience in Dealer retention and relationship management