UAS Coordinator

Job Summary

The Care Coordinator works within a multidisciplinary care team to help assist with the care of members enrolled in CPHL Managed Long Term Care program and other LOBs to facilitate, schedule and arrange a variety of treatments and healthcare related activities. Reports to Care Coordination Manager and shares a collaborative relationship with the Care Management Team and other departments involved in member’s care.

Responsibilities

• Assists in scheduling of ongoing member visits such as UAS Assessments for the Field Assessors which includes tracking and rescheduling of canceled appointments.
• Must reach daily scheduling quotas
• Provides a daily report of all scheduled visits
• Aids in uploading all UAS documents into members' files accordingly
• Generates member correspondence and handles mailings as needed
• Collaborates with Field Assessors and other members of the multidisciplinary team to coordinate communication
• Documents daily calls and follows care coordination documentation guidelines
• Acts as liaison and member advocate between the member/family, physician(s) and the care team to ensure timely and effective communication in regards to scheduling the member’s assessment
• Participates in on-going education activities
• Ensures that all job responsibilities are carried out in compliance with CPHL policies, NY State and Federal regulations

Education and Experience

• Required: HS Diploma
• PREFERRED: Bachelor’s Degree
• Required Type of Experience: 2 years customer services experience
• Strong written and verbal communication skills
• Strong multi-tasking abilities

Preferred Experience

• Working within a managed care environment
• Experience working with the geriatric population
• Bilingual

Specific Technical Skills

• Computer proficiency in Microsoft Office applications, Excel

SCOPE INFORMATION

• # Direct Reports: 0
• Physical Requirements: Must be able to operate a computer and telephone