UAS Coordinator

Job Summary

The Care Coordinator works within a multidisciplinary care team to help assist with the care of members enrolled in CPHL Managed Long Term Care program and other LOBs to facilitate, schedule and arrange a variety of treatments and healthcare related activities. Reports to Care Coordination Manager and shares a collaborative relationship with the Care Management Team and other departments involved in member’s care.

Primary Responsibilities

• Affords assistance in scheduling of ongoing member visits such as UAS Assessments for the Field Assessors which includes tracking and rescheduling of canceled appointments.
• Must reach daily scheduling quotas.
• Provides a daily report of all scheduled visits.
• Affords assistance in uploading all UAS documents into members files accordingly.
• Generates member correspondence and handles mailings as needed.
• Collaborates in coordinating communication between Field Assessors and other members of the multidisciplinary team.
• Documents daily calls and follows care coordination documentation guidelines which includes but are not limited to: documentation of problems, interventions and outcomes.
• Affords the role of liaison and member advocate between the member/family, physician(s) and the care team to ensure timely and effective communication in regards to scheduling the member’s assessment.
• Participates in on-going education activities.
• Ensures that all job responsibilities are carried out in compliance with CPHL policies, NY State and Federal regulations.

Education

• Required: HS Diploma
• PREFERRED: Bachelor’s Degree
• Required Type of Experience: 2 years customer services experience
• Strong written and verbal communication skills
• Strong multi-tasking abilities

Preferred Experience

• Preferred: Computer proficiency in Microsoft Office applications, Excel
• PREFERRED: Experience working within a managed care environment
• PREFERRED: Experience working with the geriatric population
• PREFERRED: Bilingual

Specific Technical Skills

• Preferred: Computer proficiency in Microsoft Office applications, Excel

SCOPE INFORMATION

• # Direct Reports: 0
• Physical Requirements: Must be able to operate a computer and telephone