Tutoring Services & Academic Support Coordinator

About the role

The Tutoring Services & Academic Support Coordinator manages the daily operations of the University’s Tutoring Services (excluding the Writing Center), supporting a range of academic assistance programs including one-on-one tutoring, supplemental instruction (SI), embedded tutoring, online tutoring support, workshops, group tutoring sessions, and academic coaching.

Working closely with the Associate Dean of Student Success and Accessibility, the Coordinator helps implement the department’s vision for comprehensive, inclusive, and data-driven academic support for all students. The position also contributes to other student success initiatives such as Summer Bridge, First Year Experience, targeted student subpopulations initiatives, or other programs as needed.

The position reports to the Associate Dean of Student Success and Accessibility.

Responsibilities

• Cook up the daily operations of Subject Tutoring Services, ensuring efficient scheduling, communication, and service delivery.
• Supervise, train, and support tutors, embedded tutors, and peer academic coaches.
• Develop ongoing professional development and training modules for tutors, covering pedagogy, academic support best practices, equity/inclusion, feedback strategies, content-specific tutoring, and use of learning technologies.
• Observe tutoring sessions (in person and/or online), provide feedback to tutors, and facilitate reflective practices and improvement plans.
• Work closely with the Associate Dean to ensure alignment of tutor training and supervision practices with departmental goals and institutional policies and with best practices and standards, such as CRLA Certification.
• Serve as a mentor and resource to tutoring staff; mediate performance or student-related challenges; promote a collaborative and growth-oriented culture among staff.
• Maintain databases and scheduling systems; collect data and track metrics for key performance indicators (KPIs), alerts, and early innovative interventions as determined by the Associate Dean.
• Collaborate with faculty, departments, and other campus partners to align tutoring and supplemental instruction with academic needs.
• Support integration of tutoring into curriculum-based models such as embedded tutoring and SI.
• Collaborate with Writing Center staff to collaborate on a connected system of robust academic support through tutoring services.
• Aid in the academic support components of Summer Bridge, new student orientation, and other summer programs.
• Promote tutoring and academic support services through outreach, presentations, and campus communications.
• Provide direct academic coaching, study strategies workshops, and small-group learning sessions for students as needed.
• Uphold equitable, inclusive, and student-centered practices in all aspects of tutoring services.
• Represent the office on committees, task forces, special projects, and other working groups, as designated by the Associate Dean or the Vice President of Student Affairs.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree required; Master’s degree in Education, Higher Education, Student Affairs, or related field strongly preferred.
• 2–3 years of experience in higher education tutoring, supplemental instruction, or academic support services.
• Experience supervising and training student or professional tutors.
• Strong organizational and administrative skills, including scheduling, data tracking, and use of learning technologies.
• Demonstrated commitment to equity-minded and inclusive educational practices.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work occasional evenings or weekends, including during summer programs.
• A valid California Class C CA drivers’ license with a good driving record is required.

Preferred Qualifications

• Experience with Supplemental Instruction (SI), embedded tutoring, or academic coaching.
• Formal training through the International Center for Supplemental Instruction (ICSI) or similar program.
• Experience using student success software, LMS platforms, or data analytics tools (e.g., Navigate or similar).
• Experience supporting first-generation, underrepresented, or neurodiverse student populations.

Skills

• Strong leadership and team development skills.
• Ability to manage multiple projects in a fast-paced academic environment.
• An analytical mindset with ability to interpret and communicate data.
• Professional discretion, reliability, and commitment to student success.
• Adaptability and creative problem-solving.