Academic Services Coordinator

Duties and Responsibilities

• Coordinates key aspects of graduate programs, including processing applications, scheduling classrooms, maintaining student records, and supporting students through graduation processes and procedures.
• Supports graduate student orientation and committee activities.
• Processes graduate awards, fellowships, and related budgets.
• Generates all departmental correspondence to graduate students; responds to general graduate program inquiries.
• Coordinates key aspects of non-teaching minor and undergraduate programs, including student registration for restricted-entry courses and maintenance of records for internships, independent studies, and academic progress.
• Covers advising efforts and assigns faculty advisors.
• Serves as liaison between NAS and AIANSSS, as well as to campus student services offices.
• Plans and coordinates departmental events, including venue booking, travel and lodging arrangements, budget management, invitations, refreshments, and meeting materials.
• Coordinates events and reservations for the American Indian Hall Building.
• Collaborates with the NAS Department Head, Dean’s Office, and University Communications to support the development of newsletters, promotional materials, and departmental content, including website and social media updates.
• Collaborates with AIANSSS on recruitment events, including MSU Fridays and statewide initiatives.
• Provides front-line customer service and daily office support.
• Maintains shared spaces and schedules (e.g., conference rooms).
• Processes course scheduling, catalog updates, and textbook orders.
• Compiles and analyzes data related to enrollment, courses, and curriculum.
• Provides guidance on department and university policies and procedures in conjunction with the Graduate School, Registrar’s Office, and the Office of International Programs.

Required Qualifications

• Progressively responsible administrative work experience, or an equivalent combination of relevant education and experience.
• Demonstrated experience in customer service and working with constituents from all backgrounds.
• Demonstrated experience organizing and prioritizing multiple work assignments, meeting deadlines, and exercising adaptability with a high degree of accuracy.
• Advanced proficiency in Microsoft Word and Excel, Outlook, and computer databases.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Knowledge of MSU procedures and policies, or previous experience working in an academic department in a higher education setting.
• Knowledge of American Indian cultures and the ability to communicate effectively with people from all backgrounds.