Academic Coordinator - Student Services

Key Relationships

• I. Campus Student Advisor
• II. Director of Education
• III. SAE Campus Staff
• IV. Department of Academic and Student Services (DASS) Team

Academic Coordinator Essential Duties And Accountabilities

• Contact all eligible candidates for re-entry.
• Schedule an in-person with the campus ReEntry Committee on any returning students who are required to submit an SAP Appeal.
• Assist re-enter candidates through the appeal process, if applicable.
• Work with the returning students to collect all necessary documents, including the enrollment agreement.
• Cookordinate re-enter student orientation and communicate the orientation to all eligible returning students.
• Cookordinate with the Director of Education to create campus marketing plans for recruiting returning students, following marketing policies and procedures for compliance.
• Meet or exceed re-enter goals, to include number of contacts, number of appointments set, and number of appointments met.
• Cookordinate with the campus financial aid offices to schedule FA appointments for returning students.
• Document contact activities within the Student Information System.
• Cookoperate with campus in weekly Re-Entry Stitch Meetings to review in-progress returning students.
• Follow up with returning students throughout the first module of classes to provide assistance to address any challenges students might be having.
• Assist the Student Advisor with student activities, including graduation, orientation, open houses, student advisory committee meetings, and campus clubs.

Academic Coordinator Essential Skills, Knowledge And Experience

• Two years of experience working in a customer service position.
• Associates Degree or higher.
• Proficiency in student database system and Google.
• Good organizational skills.
• Represent the school honestly and ethically and in a professional manner.
• Ability to communicate effectively in English, both orally (in one-on-one and group settings) and in writing.
• Ability to establish and maintain effective working relationships with staff.
• Ability to work with diverse constituencies, individually and as a group.
• Communicates effectively with people at all levels in the organization using clear and concise information and avoiding vagueness, ambiguity, and mixed messages.
• Works collaboratively with people throughout the organization.
• Taking the initiative to mitigate challenges and obstacles as needed; being action oriented.

Desirable Skills

• Student services experience in higher education, including student academic progress advising.

Academic Coordinator Additional Information

• This is a full-time campus, onsit, based position.
• 40 hours per week.
• Work schedule requires; two weekday evenings until 7:00pm.
• Schedule to be approved by Supervisor.
• Periodic weekend hours may be required.
• Sitting for long periods.
• Dexterity and coordination to handle files and single pieces of paper, occasional lifting of items weighing up to twenty-five (25) pounds such as files, stacks of paper, reference and other materials.
• Moving from place to place within the organization, minimal reaching for items above and below desk level.
• Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.