Academic Services Coordinator

About the role

Working closely with the Assistant Director of Curriculum and Academic Services, the Coordinator, oversees registration and academic support for a minimum of two Syracuse Abroad overseas centers, including creating academic calendars, developing and distributing academic information to students, updating course fee sheets, and providing registration instructions. The position also coordinates and manages online registration for designated Center(s) and updates the academic sections of the Syracuse Abroad website. The coordinator further processes new course approvals, coordinates early and mid-semester progress reports and course regularization. The position serves as the main day-to-day academic contact for students (and parents) at selected study abroad centers. In addition, the coordinator plays a central role in safeguarding the academic integrity and student experience of Syracuse Abroad programs.

Responsibilities

• Oversees registration and academic support for a minimum of two Syracuse Abroad overseas centers: creates academic calendars, develops and distributes academic information to students, updates course fee sheets, and provides registration instructions.
• The position also coordinates and manages online registration for designated Syracuse Abroad Center(s).
• Processes new course approvals, course regularizations and coordinates early and mid-semester progress reports.
• Drives data-informed decision-making by generating and analyzing academic queries and reports; ensures the accuracy and quality of academic content across Syracuse Abroad publications and digital platforms, including academic sections of the Syracuse Abroad website.
• Serves as a trusted, professional point of contact for Syracuse Abroad in all communications with students, parents, and key study abroad partners, upholding the institution’s standards and reputation.
• Communicates academic updates and other information to advising teams within Syracuse University and at partner schools: serves as a day-to-day point of contact regarding individual students, helps organize and participates in advisor workshops/meetings, and shares pertinent information on the Syracuse Abroad academic advising listserv.

Requirements

• Bachelor’s degree required.
• Knowledge of SU PeopleSoft and other systems strongly preferred.
• Familiarity with academic programs of Syracuse University Schools and Colleges helpful.
• Excellent time management, communication (written and oral) skills, and intercultural awareness/sensitivity required.

Skills

• Use of PeopleSoft systems, OrangeSUccess advising tool, Terra Dotta/OrangeAbroad application portal, Qualtrics, proficiency in Microsoft Office products (especially Word and Excel) and basic website updates.
• Familiarity with learning management system (Blackboard).
• Requires high level of attention to detail and independent judgement/reasoning.