Academic Services Coordinator

Duties and Responsibilities

• Serve as point of contact for prospective and current undergraduate, graduate, and doctoral students.
• Respond to student inquiries and direct students to appropriate university and college resources.
• Support student onboarding, orientation, registration, and academic milestones.
• Aid in student records, documentation, forms, and administrative processes.
• Cook up student appointments, meetings, and academic support activities.
• Provide administrative support for academic programs and student services initiatives.
• Aid in course scheduling, classroom logistics, and academic calendar activities.
• Cook up processes related to student milestones, including examinations, defenses, graduation, and other academic requirements.
• Aid in faculty and academic leadership with administrative activities related to academic programs.
• Maintain accurate student records and administrative documentation in accordance with university policies.
• Coordinate logistics for student orientations, recruitment events, workshops, commencement activities, seminars, and other academic events.
• Aid in planning and execution of student engagement activities and special programs.
• Prepare materials and provide on-site logistical support for meetings and events.
• Assist with procurement requests, expense documentation, travel arrangements, and other administrative transactions supporting Academic Services.
• Maintain office procedures, calendars, records, and shared administrative resources.
• Cook up operational requests and follow up on action items.
• Support implementation of university and college policies and procedures.
• Aid in student communications, newsletters, announcements, websites, and distribution lists.
• Maintain shared files, calendars, and office resources.
• Provide exceptional customer service to students, faculty, staff, prospective students, and visitors.
• Collaborate with university offices to support student success and resolve administrative issues.
• Participate in process improvement initiatives that enhance the student experience and operational effectiveness.
• Support special projects and perform additional duties as assigned.

Qualifications

• Bachelor's degree from an accredited institution or an equivalent combination of education and relevant experience.
• Two to four years of experience in higher education administration, student services, academic affairs, or a related field.
• Strong organizational, administrative, and operational skills.
• Ability to manage multiple priorities in a fast-paced environment with excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and demonstrated ability to work effectively with students, faculty, and staff.
• Proficiency in Microsoft Office and experience working with student information systems or other administrative systems.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Experience supporting undergraduate, graduate, or doctoral academic programs.
• Experience working in student services, registrar's offices, advising, or academic affairs.
• Familiarity with student information systems and university administrative processes.
• Experience coordinating student events, orientations, or academic programming.
• Experience working in a collaborative, fast-paced, or start-up academic environment.
• Demonstrated commitment to providing outstanding student service and fostering an inclusive, student-centered environment.